Last updated: January 1, 2026

The short version: unopened, unused products in their original packaging can be returned within 30 days of delivery for a full refund. Because these are personal-care items, opened or used products cannot be accepted back for hygiene and safety reasons — see below for what to do if your order arrived damaged, defective, or incorrect.

30-Day Return Window

You may return most items purchased from DelayMen within 30 days of the delivery date for a full refund to your original payment method. To qualify, the item must be:

• Unopened, unused, and in its original, undamaged packaging
• Accompanied by the original order number or receipt
• Returned within 30 days of the delivery date shown in your shipping confirmation

Returns that don’t meet these conditions may be declined or subject to a partial refund at our discretion.

Non-Returnable Items

For health, safety, and hygiene reasons, the following cannot be returned or exchanged once the outer packaging has been opened:

• Any opened or used cream, spray, or applicator
• Products with a broken safety seal
• Multi-pack bundles where one or more units has been opened
• Sale, clearance, or final-sale items, where marked at checkout

This policy is consistent with standard practice for personal-care and topical products sold across the United States, and helps us guarantee that every unit we ship is factory-sealed and untampered with.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, this policy doesn’t apply — we’ll make it right regardless of whether the product has been opened. Contact us within 7 days of delivery at info@delayman.com with your order number and a photo of the issue, and we’ll send a replacement or issue a full refund, including any shipping costs you paid.

How to Start a Return

1. Email info@delayman.com with your order number and the item(s) you’d like to return.
2. We’ll confirm eligibility and send a prepaid return label along with instructions. Return packaging is as plain and discreet as our outbound shipping.
3. Pack the unopened item(s) securely and drop off at any authorized carrier location.
4. Once we receive and inspect the return (typically 3–5 business days), we’ll process your refund.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days of us receiving the returned item. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement. Original shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

Exchanges

We don’t process direct exchanges. If you’d like a different strength or format, return the eligible item for a refund and place a new order — this is usually faster than a swap, and lets you take advantage of current pricing and availability.

Order Cancellations

Orders can be cancelled free of charge any time before they ship. Once an order has shipped, it falls under the standard return policy above. To cancel, email us as soon as possible with your order number — we process most cancellation requests same-day if the order hasn’t yet left our warehouse.

Your Rights Under State Law

This policy is offered in addition to, and does not limit, any rights you may have under the consumer protection laws of your state. Where state law requires terms more favorable to you than those stated here, the state law will apply.

Questions?

Our support team is happy to walk through eligibility for your specific order before you start a return. Reach us at info@delayman.com or visit our Contact page.